Team Warm

Agent: help naman po!

Tier2/QSP: whattap otap?

Agent: 2hrs na po ako dito sa call ko! hindi ko na po kaya!

Tier2/QSP: what's the issue po ba?

Agent: cannot connect to target service po eh! kanina ko pa po ito tino-troubleshoot! pwede ko na po ba ito i-escal?

Tier2/QSP: did your customer asked for a supervisor or a level 2?

Agent: no, pero 2hrs na po ako nagt-troubleshoot eh... masakit na din po lalamunan ko...

Tier2/QSP: (thinking: e ano bang trabaho natin? sa call center tayo dba?) umm... what's the status lights on the modem? what does FTT or erepair show you?

Agent: error po ang FTT e... sa erepair po may error din, number not found daw... sige na po escal ko na ito...

Tier2/QSP: have you checked if the account is active? have you checked SOEG?

Agent: active sya sa siebel eh!

Tier2/QSP: have you checked SOEG?



After a few minutes...

Tier2/QSP: still there? what happened?

Agent: ok na po... thank you po sa help...

Tier2/QSP: what happened?

Agent: disconnected po sa SOEG... anyways, thank you po...

Tier2/QSP: (slaps forehead)